What is your warranty policy?
All Alpha Works Audio products come with a 12-month warranty covering technical defects (battery issues, structural faults, Bluetooth/connectivity problems, electrical leakage, etc.) that are not caused by user damage.
Do you offer a 1-to-1 replacement?
Yes. We offer a 1-to-1 exchange within 30 days for any manufacturer-confirmed defects. This includes issues like battery failure, connectivity errors, and factory-related malfunctions. All exchanges must be approved by our warranty team.
What isn’t covered by warranty?
Physical damage caused by drops or impact
Water/moisture damage unless the product is rated as waterproof
Tampering or unauthorized repairs
Damage due to misuse or improper storage
Where can I purchase Alpha Works Audio products?
You can find us online here:
Lazada: https://s.lazada.com.ph/s.t18Fz
Shopee: https://ph.shp.ee/BFcmXtK
Tiktok: https://www.tiktok.com/@alphaworks.ph?_t=ZS-8xofWrUAXH0&_r=1
Enzalada:
JW Summit
How can I reach your customer service team?
You can reach us through our email: support@alphaworks.ph
Frequently Asked Questions
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